Answer and speak on the phone

Answering the phone

• Good morning/afternoon/evening, York Enterprises, Elizabeth Jones speaking.
• Who's calling, please?

Introducing yourself

• This is Paul Smith speaking.
• Hello, this is Paul Smith from Speakspeak International.

Asking for someone

• Could I speak to John Martin, please?
• I'd like to speak to John Martin, please.
• Could you put me through to John Martin, please?
• Could I speak to someone who …

Explaining

• I'm afraid Mr Martin isn't in at the moment.
• I'm sorry, he's in a meeting at the moment.
• I'm afraid he's on another line at the moment.

Putting someone on hold

• Just a moment, please.
• Could you hold the line, please?
• Hold the line, please. Problems
• I'm sorry, I don't understand. Could you repeat that, please?
• I'm sorry, I can't hear you very well. Could you speak up a little, please?
• I'm afraid you've got the wrong number.
• I've tried to get through several times but it's always engaged.
• Could you spell that, please?

Putting someone through

• One moment, please. I'll see if Mr Jones is available.
• I'll put you through.
• I'll connect you.
• I'm connecting you now.

Taking a message

• Can I take a message?
• Would you like to leave a message?
• Can I give him/her a message?
• I'll tell Mr Jones that you called
• I'll ask him/her to call you as soon as possible

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